How do I return my order?
Our returns process is designed to be as simple as possible for your convenience.
To initiate a return, please email us at sayhello@goodneighborsupply.com
Our returns specialist will review your request and reach out to you to coordinate the return of your items. Requests will be reviewed within two business days after they are received. Depending on the nature of the return, pictures of the product(s) may be required.
What is the return policy?
We do not accept any returns on opened or used food items. This includes food packaging such as buckets and cans.
For all unused & unopened items, we accept returns up to 45 days after the purchase date. Any non-warranty-related return is subject to a 20% restocking fee. To complete your return, we require return approval. Please do not send your purchase back to the manufacturer.
Items purchased during a BOGO promotion or as part of a bundle package are only eligible for return if all items are returned together, unused, and in original condition. Upon receiving the returned items, if items are missing we will deduct the total retail value of the missing items from the amount refunded. Item condition is determined at the sole discretion of goodneighborsupply.com
Once your return arrives at our warehouse, you will be issued a refund for your order minus the restocking fee.
Your returning items must be in transit back to us within 14 calendar days of when your return request is approved. After this period your return request will need to be re-approved and additional fees may be applied to your return.
Returning products should be shipped back to us in the box they arrived in. If you do not have the original box, please locate or purchase a box that is no bigger than 1 inch on each side of the product. If you cannot locate a box that is the correct size for your product, please cut a box down to no larger than 1 inch on each side it. Failure to correctly package returning products will result in additional restocking fees.
Pre-Orders & Backorders
Any item purchased via pre-order or backorder is eligible for a full refund of the deposited amount if canceled prior to fulfillment. Pre-ordered & & backorders will be automatically charged to the authorized credit card on file for the full amount remaining at the time of order fulfillment. Once your order has been fulfilled & charged for the full amount, our standard refund policy applies. That policy is as follows:
For all unused & unopened items, we accept returns up to 45 days after the purchase date. Any non-warranty-related return is subject to a 20% restocking fee. To complete your return, we require return approval. Please do not send your purchase back to the manufacturer.
Items purchased during a BOGO promotion or as part of a combo or bundle package are only eligible for return if all items are returned together, unused, and in original condition.
Policy effective as of 01/19/23. Updated 01/19/23.
Late or missing refunds
If you have received a refund notification email, but have not yet received your refund, please wait 24 hours. Occasionally it will take a business day, or even two, for the transaction to clear at bank. If after this period you have still not received your refund, contact your credit card company or bank. If they are not able to let you know what the status of your refund is, please reach out to us atsayhello@goodneighborsupply.com.